Quality Policy

Chopra Associates Cargo Private Limited shall strive towards extreme quality services and completion of work within scheduled time to achieve higher customer's satisfaction.
Chopra Associates Cargo Private Limited shall endeavor for zero defects by incorporating the concept of "do it right first time". We shall ultimately move towards total quality management by continuous training of our employees, with an attitude directed towards continuous striving for improvement.
We shall achieve this by effectively implementing our management system as per ISO 9001: 2008 standards.

Quality Objectives

To continually improve the organization’s performance, and to monitor the effectiveness of the organization’s management system, key performance indicators has to be identified both, at organizational level and at functional / departmental levels.

1. Increased Customer Satisfaction Levels
2. Zero Defects processes by ensuring “do it right first time policy”
3. Effective and enhanced Human Resource Development practices